Payments Not Applied To My Account.

This is here to assist in correcting you cable account balance if you feel there is a error with the balance on your account.

If you do not have or know your account number and or PIN please contact us at 269-424-5737 for one of our staff members to assist you.

All subscribers can access their account by using this link. You will need your account number and your PIN. This information is updated hourly and reflects your current account balances.

Incorrect balances due to Declined Credit Cards or Expired Cards. Please access your account on using this link. You will need your account number and your PIN. You can update your card information from your account portal. If you need assistance you can call our office at 269-424-5737 for one of our staff members to assist you in updating your information.

Incorrect balances due to failed ACH ( E-checks) Due to bank changes in routing or account numbers. Please access your account on using this link. You will need your account number and your PIN. You can update your card information from your account portal. If you need assistance you can call our office at 269-424-5737 for one of our staff members to assist you in updating your information.

Incorrect balances due to mailed checks that have not been posted to your account. First verify if the check has cleared your bank. If this check has not cleared your bank and it has been more than 7 business days please fill out this form. (Missing Mail Form)

Incorrect balances due to mailed checks that have not been posted to your account. First verify if the check has cleared your bank. If this check has cleared your bank. Please contact one of our staff at 269-424-5737 or email us at cs@sisterlakescable.net. In your email include the name on the account, your account number, and a copy of the front and back of the check. In regards to checks mailed to Sister Lakes Cable that have not cleared your bank account, please allow 5 to 7 business days for the post office to deliver the mail. Please allow adequate time for your payment to arrive at our location. Payments mailed must be received by the 7th of the month in which it is due. Sister Lake Cable will not issue a reversal of late fee’s for mail delayed or lost by the post office.