Sister Lakes Cable Internet Broadband Disclosures & ISP Transparency Disclosure
Beginning June 11, 2018, all internet service providers (“ISPs”) are required to publicly disclose information about the network management practices, performance characteristics, and commercial terms of their broadband Internet services in one of two ways:
- By providing disclosures on publicly available, easily accessible websites of their choosing.
- By submitting them to the Federal Communications Commission (“FCC”) for posting.
- Sister Lakes Cable has elected to post our Internet Transparency Disclosure on our website at www.sisterlakescable.net .
Sister Lakes Cable strives to provide consumers with accessible, easy-to-understand information about the services we provide, so they can make informed decisions about which services best meet their needs. Consistent with that goal, we have established this page as a single place where consumers and others can access and review the relevant policies, agreements, and other information about our Internet access services.
Additionally, the Federal Communications Commission (“FCC”) requires that Sister Lakes Cable and other providers of broadband Internet access services disclose certain information regarding those Internet services. The information required for disclosure under the FCC’s rules is found below and in the various policies and documents listed and linked on this page. To assist you in finding the information you’re looking for, we highlight below information that the FCC specifically calls for in the Open Internet Disclosures.
Sister Lakes Cable does not discriminate against lawful Internet content, applications, services, or non-harmful devices. The bullets below provide an overview of Sister Lakes Cable’s network practices with respect to its Internet broadband.
Sister Lakes Cable does not block or otherwise prevent end user access to lawful content, applications, services, or non-harmful devices. Sister Lakes Cable does engage in reasonable network management practices.
Sister Lakes Cable does not degrade or impair access to lawful Internet traffic on the basis of content, application, service, user, or use of a non-harmful device. Certain service packages have restrictions after exceeding data plan amounts.
Sister Lakes Cable does not directly or indirectly favor some traffic over other traffic, including through use of techniques such as traffic shaping, prioritization, or resource reservation, to benefit an affiliate.
Sister Lakes Cable does not directly or indirectly favor some traffic over other traffic, including through use of techniques such as traffic shaping, prioritization, or resource reservation, in exchange for consideration, monetary or otherwise.
Sister Lakes Cable manages its network with one goal: to deliver the best possible broadband Internet access service to all of its customers. To further this effort, Sister Lakes Cable uses reasonable network management practices that are consistent with industry standards. Sister Lakes Cable uses various tools and techniques to manage its network, deliver its service, and ensure compliance with the Acceptable Use Policy. These tools and techniques are dynamic and can and do change frequently. Network management activities may include identifying spam and preventing its delivery to customer email accounts, and detecting malicious Internet traffic and preventing the distribution of, or inadvertent access to, malware, phishing, viruses, or other harmful code or content.
As the Internet and its related technologies continue to evolve, Sister Lakes Cable network management tools will also keep pace so we can deliver an excellent, reliable, and safe experience to all of our customers. We will provide updates here as well as other locations if we make significant changes to our network management techniques.
Sister Lakes Cable currently does not maintain a separate system to assist with managing times of congestion. As our network technologies and usage of the network continue to evolve, we reserve the right to implement a new congestion management system if necessary in the performance of reasonable network management and in order to maintain a good broadband Internet access service experience for our customers, and will provide updates here as well as other locations if a new system is implemented.
Sister Lake Cable provides its broadband Internet access service customers with full access to all the lawful content, services, and applications that the Internet has to offer. Sister Lakes Cable does not block or rate-control specific protocols or protocol ports (except to prevent spam, malicious attacks, and identity theft), does not modify protocol fields in ways not prescribed by protocol standards, and does not otherwise inhibit or favor certain applications or classes of applications.
Device Attachment Rules
Many devices are approved to access our broadband Internet access service. In order for a Cable modem device to be approved for use on the network, it must pass CableLabs certification, UL certification, FCC certification, and device testing covering areas like DOCSIS performance, security certification, and integration with Sister Lakes Cable’s network and systems.
Fiber Modems also must adhere to DZS standards along with UL certification, FCC certification, and device testing, performance, security certification, and integration with Sister Lakes Cable’s network and systems.
Sister Lakes Cable employs a number of practices to help prevent unwanted communications, such as spam, and protect the security of Sister Lakes Cable’s customers and network. We limit the number of login, SMTP, DNS, and DHCP transactions per second (at levels far above “normal” rates) that customers can send to our servers in order to protect them from Denial of Service (DoS) attacks. (We do not disclose exact rate limits in order to maintain the effectiveness of these measures.)
Pricing and Other Fees
Sister Lakes Cable Internet access services may be subject to promotional rates. Additional fees, such as, installation, hardware, and early termination, may apply. For information about pricing and fees for Sister Lakes Cable’s various Internet tiers of service and all its services, please visit the Products and Package page.
Data Usage Plans
In certain markets, Sister Lakes Cable has deployed flexible data usage management approaches that provide its customers with choice and control. Under these plans, usage that exceeds a monthly usage threshold is subject to an additional charge.
Sister Lakes Cable privacy policies with respect to Internet service are explained in the Sister Lakes Cable’s Customer Privacy Notice.
If you have any questions about these disclosures, cannot find what you are looking for, or have any other concerns about Sister lakes Cable’s Internet service, please contact us at. CS@sisterlakecable.com Sister Lakes Cable will review and promptly respond to all submissions or contact Sister Lakes Cable at (269) 424-5737 to discuss any issues or concerns or by calling our technical staff at 1-866-549-6187 that is available for questions 24 hours-a-day.